• After unpacking your rug, the tufted shapes may have flattened slightly. Don’t be afraid to fluff it back up, this won’t damage the tuft.

• Vacuuming is one of the most effective and economical ways to keep your rug clean. Use a suction vacuum with the beater bar off. Brushes on a beater bar or rotary brush nozzles can twist or break tufted fibers, and turning it off helps to reduce wear and tear on your rug. 

• If your vacuum has an adjustable suction option, set to a low level, and take time to run the vacuum over each area 3-5 times to clear dust, dirt and hair.

  • Hand brush or vacuum regularly (twice a month recommended)

For Hygienic reasons, Big Meanie Butt does not offer Exchanges, Returns, or Refunds of any kind on any items in stores or online. Inspect all details of the items before purchasing them. All items that we carry are handmade and have imperfections that might appear to be defects but are features of the creative process. All sales are final

Yes! Commissions are currently open. Email me at bigmeaniebutt@gmail.com with commission ideas and we can get started.

• Full payment must be sent before production

• Final Pricing reflects size, detail, and shipping cost. Price may change per design

• No refunds or changes to the rug once started

• For dry stains, carefully scrape and vacuum away dirt and stains. 

• Remove wet stains by using a paper towel or undyed cloth to absorb the stain. Use lukewarm water and a cloth or sponge to dampen the stain, soak up the water with a cloth, and repeat until the stain fades. Avoid drenching the rug to preserve the glue binding holding the tufts in place.

• On greasy or stubborn stains, use a ph-neutral and bleach free cleaner and follow the steps above. 

• When in doubt, get your rug cleaned professionally. Do not dry-clean. Do not machine wash.

I only ship throughout the United States. I am currently working on providing worldwide shipping. Thanks for your patience!

• I used USPS and shipping typically takes anywhere between 5-7 business days